Most helpful review

HORRIBLE EVERYTHING

It was truly a disheartening experience to date with the Cherry Hill Tri Plex. I'm sure my words will fall on deaf ears however I hope they find someone with the authority to make the relationship between the Tri Plex and the consumer more enjoyable. Buying a vehicle...
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ID
#3348943 Review #3348943 is a subjective opinion of poster.
Location
New York, New York

Shady and untrue to their word

Apparently people's word means nothing anymore! Don't shop at Cherry Hill Mitsubishi they are shady and untrue to their word. I purchased my 2015 Mitsubishi Outlander before Christmas last year and I had a mini van at the time and decided to give the van free of charge to my sales lady because she didn't have a car. I pulled the manager of the branch aside and told him that I wanted to give it to her as a gift but it had a power steering issue and I asked him if as a pay it forward would they fix the problem on the van so it's safe for her. He readily agreed and commended me for doing such a kind deed. Well turns out months later they never fixed the van. So I called and asked for that manager and he got in the phone. I told him who I was and that I was so disappointed that they never did as they promised to do. He then became nasty with me basically calling me a liar saying he never agreed to that started yelling at me and then proceeded to hang up on me!!! I can not believe how rude and disrespectful he was. Especially when I bought a $13,000 car from them. It's like they lied to me just to get me to buy the car and now that I have it he's acting like there was no agreement. I know it wasn't in writing but wow! Just wow! I'm so angry. People are horrible. How can they sleep at night?
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ID
#1505711 Review #1505711 is a subjective opinion of poster.
New Reviewer

Worst dealership ever

DO NOT TRUST THEM AT ALL...... RUN. THE LIED ABOUT EVERY PART OF THE DEAL AND HIDE THE NUMBERS UNTIL WE HAD SPENT 4 HOURS FINISHING EVERY PART OF THE DEAL. WE AGREED ON THE NUMBERS OVER THE PHONE AND AGAIN WHEN I FIRST ARRIVED TO BUY THE CAR. SOME HOW 4 HOURS LATER THE CARS PRICE HAD RIASEN $4900. AFTER I ENDED UP TAKING $1500 IN EXTRA COSTS WE CAME TO A DEAL AND CONTINUED. TEN MINS LATER THEY SAY THE EXTRA $4900 HAD NOT EVEN INCLUDED THE $3675 IN TAXES THAT THE WAS OVER. THEY SAID THEY DONT INCLUDE TAXES WHEN WORKING OUT FINAL PRICE
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ID
#1120529 Review #1120529 is a subjective opinion of poster.
Location
Cherry Hill, New Jersey
Cons
  • Dealing with any part of the dealership
Reason of review
Problems with payment
Loss
$3500
Preferred solution
Let the company propose a solution
New Reviewer

Horrible

SALESPERSON LIED TO ME, SALESMAN LIED TO ME NO ONE ADMITTED TO THE LYING EVEN WHEN MY SON WAS THERE AND WITNESSED THE WHOLE CONVERSATION, TOLD ME I WAS HALF APPROVED AND TO TAKE THE CAR HOME AND COME BACK ON TUESDAY WITH THE REST OF MY PAPERWORK. I SAID I AM NOT LEAVING UNLESS I AM APPROVED. THE SALESMAN WALKED AWAY, CAME BACK AND SAID YOUR APPROVED, I SAID ITS MINE HE SAID YES. COME BACK ON TUESDAY. BOOM NOT APPROVED,LIED TO ME. I BROUGHT THE CAR BACK, DROPPED IT OFF AND BOOM ALL OF A SUDDEN I WAS APPROVED, NO THANKS I DONT WANT THE CAR AT 16.24% INTEREST RATE AT 75 MONTHS, YOU CAN KEEP IT. DO NOT GO THERE, GO ELSEWHERE
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ID
#1103720 Review #1103720 is a subjective opinion of poster.
Location
Cherry Hill, New Jersey
Service
Cherry Hill Triplex Customer Care
Cons
  • Being lied to and no one admitting to it
Reason of review
Poor customer service
New Reviewer

Unethical, sleazy, underhanded, strong-arm business tactics!!!

Unethical, sleazy, underhanded, strong-arm business tactics!!! These guys deserve negative stars. Stay away! I came to the dealership to shop for a Jeep. I had done my homework and saw that Jeep.com was offering a $199 lease special with $2,499 down. besides dealing with an incompetent salesman that wasted 3 hours of my time I also encountered a gruff sales manager that shouted vulgarities at the salesman and then continually apologized to me. Bottom line is that the salesman told me to see if I qualified for the offer they needed to run my credit. then he came back and said I needed to give him a $1,000 deposit to show that I was serious. I should have left at that moment. I asked the salesperson if it was refundable and he told me yes, it was only to hold the special pricing if approved. I called the salesperson a few days later to cancel and left him a voice mail. Then he took a couple of days to call back and told me I had to come in to cancel. When I went to the dealership today and spoke to the sales manager Ed, he informed me that they had ordered the car from another dealer and that my deposit was non-refundable. OMG! Besides how rude he was to me I could not believe it. Then he shows me a folder and on the front, it says "Non Cancel-able Deposit". I told him that I had never seen this folder, never authorized them to order a car for me and was told by the salesman that the deposit was fully refundable. Then he started to give me more bulls__t about how hard they worked and how I should really pay them more $$. OMG. Then he tells me he doesn't have time to discuss this issue on a Saturday and I would need to come in during the week. When I refused, he threatened to call the police and when I said go ahead and call, he further threatened me saying" the police buy all of their cars here and he was sure they would be happy to take me away from the dealers private property! Wow! Talk about strong-arm tactics. I have purchased over 100 vehicles for my businesses and personal use over the years and never dealt with a dealership that was as dishonest with zero integrity. Funny thing is that if they had looked at the big picture, they might have been interested in the 6 Dodge Ram vans that my business has coming off lease in 5 months. Pity they are so concerned with ripping off a consumer for $1,000, and not looking to create a lasting relationship.
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ID
#1074839 Review #1074839 is a subjective opinion of poster.
Location
Cherry Hill, New Jersey
Service
Cherry Hill Triplex Sales Representative
Cons
  • Being threatened with the police when i asked for a refund
Reason of review
Return, Exchange or Cancellation Policy
Loss
$1000
Preferred solution
Full refund

Cherry Hill Triplex - 2011 Nissan Maxima Car Review

*** cherry hill triplex 2011 Nissan Maxima 17,656 out the door bill of sale done my credit union was sending them a check get in the car to leave cause the purchase was done they flag me down to come back in to say there was an open order on the car a service bill of $581.83 for oil change ext can I finance it though them or my credit union add it in *** know it was there service department fault so they let 17,656 walk out the door it was the Mitsubishi side *** them don't give them your money they was mad cause they didn't know my interest rate or monthly gross nor did I have to put money down just sell me the car *** them always finance though a credit union never let them try to kill your credit report and I I didn't get the car it's still in there lot if y'all want it
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ID
#994220 Review #994220 is a subjective opinion of poster.
Product
2011 Nissan Maxima Car
Reason of review
Pricing issue

Short Review on November 07, 2016

Recently purchased outlander sport at mitsubishi dealership. Overall pleasant experience. Bought my car used,with some defects that sales promised to fix.in two weeks i got it fixed.can't agree with others about how good or bad dealership is.i liked the car,got a good deal.good luck to everyone, just be ready and little bit prepared to ask exactly what you need.
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ID
#951136 Review #951136 is a subjective opinion of poster.
Location
Harrisburg, Pennsylvania

Short Review on September 03, 2016

Cherry Hill Triplex ur a total piece of *** u should be shut down
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ID
#912761 Review #912761 is a subjective opinion of poster.
Location
Riverside, New Jersey
Reason of review
Bad quality

Never buy here

My jeep is in the shop again after have it a month.It has been there for a week so far while I pay for a rental.This time the cat converter went.1 week after I bought it the two front tie rods needed to be replaced.I do not think it was ever checked for saftey before being sold because if one of the tie rods snapped I would have no steering.The sales mgr felix told me oh well cars break down thats what they do.I dont think thats a good answer when Im driving my 5 yr old in a car im paying 520 a month for and before my 1st payment could have killed us.They have yet to provide the saftey check paperwork showinf it was ever done.
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ID
#902969 Review #902969 is a subjective opinion of poster.
Product
Jeep Car
Reason of review
Bad quality
Loss
$2500
Preferred solution
Full refund

Dodge Car Review from Williamstown, New Jersey

this has been the worst car buying experience ever. first of all they sold us a car with NO AIR FILTER INSIDE. we got it checked a few days later and mechanic said were lucky the car didn't blow up and kill us. second they never told us our registration and tags would come through them. when we called the day our tags expired they said we had to call our finance bank and do a phone interview in order to get the funding for the tags. NO ONE ever told us this. now the bank is taking their grand old time to confirm the company my fiancé works for. we can't get in touch with the bank they never call us back. and now we can't get in touch with the manager of this horrible dealership. it's been 5 days and we can't drive our only car because this dealership failed to mention ANY OF THIS TO US. every single employee that works there is clueless and lies about everything when you call you can never get through. do not go here ever. never had such a bad experience
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ID
#884584 Review #884584 is a subjective opinion of poster.
Location
Williamstown, New Jersey
Product
Dodge Car
Reason of review
Damaged or defective

Cherry Hill Triplex Kia Car Trade-in Review from Cherry Hill, New Jersey

I kept getting phone calls from the dealership saying that they wanted my 2012 Sedona. So I visited the dealership after waiting and waiting for 7hrs I finally got a new van. I had to go back the next day to finish signing the paperwork. One of the mgrs who was very nice to me the day before just walked by didn't even said good morning, since he had my business already. I waited 3 weeks for a second key and all of them being so rude, don't even know who you are anymore, they don't even offer you a drink of water.
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ID
#861700 Review #861700 is a subjective opinion of poster.
Location
Cherry Hill, New Jersey
Service
Cherry Hill Triplex Kia Car Trade-in
Reason of review
Poor customer service

Short Review on May 23, 2016

The worse dealership I ever went to, they should be closed down. Worst employees and customer services I ever saw. Stay away, far away.would not buy anything from them
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ID
#853195 Review #853195 is a subjective opinion of poster.
Location
Coatesville, Pennsylvania
Reason of review
Poor customer service
New Reviewer

Lied to very bad and got called a liar by the GM

Went there to get a 09 pilot on wednesday the 16th and we explained what we had to put down, my wifes income and we were told they could help. They told us to leave the deposit and take the car home and that when the finance manager comes in that friday he will call...
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1 comment
#1143631

The GM's name is Bill Kopp, not Bill Cobb. I encourage you to submit your complaint to New Jesey Consumer Affairs. http://www.njconsumeraffairs.gov/Pages/File-a-Complaint.aspx

ID
#815239 Review #815239 is a subjective opinion of poster.
Location
Cherry Hill, New Jersey
Cons
  • Being called a liar by the gm and lied to about being approved
Reason of review
Poor customer service

Car Review

They promise a lot and do a handshake And it didn't mean anything vehicle for two weeks and gave it back to much *** would not come back here again
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ID
#774266 Review #774266 is a subjective opinion of poster.
Location
Haddon Township, New Jersey

Bait and switch

Do not do business with this dealer!!!!! This dealership is very unprofessional and deceptive. My ordeal began 25 days ago when I entered the facility to purchase a 2016 outlander. Our desired color and trim level were unavailable. The salesman suggested that we take a loner vehicle of the same model until they secured our vehicle. We agreed with much apprehension. I should have run at that point. They practically begged us to take the vehicle and released it with a simple handshake and mock paperwork. Furthermore, our insurance agent had never heard of such a thing. We ended up driving the car for 24 days until we were notified that our vehicle was available. We arrive at the dealership to find that the vehicle was a higher trim level which they expected us to pay for. We were very firm in our price point from the very beginning. In order to accommodate us, they installed a sunroof that was supposed to be at no cost to us. We finally agreed on a monthly payment and went in to sign the deal. We waited for paperwork to be drawn up for 2 hours before being told that it would be another 40 minutes. At that time, they suggested that we take the new car (again a handshake and mock paperwork) and return sometime later that evening. We returned in 6 hours to wait again for 2.5 hours. We finally made it to financing to find that they had raised our rate by 2% and the monthly payment by $100. When asked for an explanation they stated that it was based on my credit score (which by the way is very good and I am quite sure had not changed in 24 days). Needless to say, we returned the car and finally purchased the car the next day at Peruzzi (fairless hills) for less money, a higher trim level, premium stereo, a sunroof and most important honest, professional customer service.
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ID
#692287 Review #692287 is a subjective opinion of poster.
Location
Media, Pennsylvania
Reason of review
Pricing issue

Joke

I go to see a 2008 ram I email them first sy I hav no money to put down no trade they say come in we have 30 banks to get you approved the sales guy jose says I wil do whatever it takes to get you in the truck he comes back and says we cant get you in the truck I...
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ID
#691281 Review #691281 is a subjective opinion of poster.
Location
Cherry Hill, New Jersey
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

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